Week 47, 2019 The Principle of Least Resistance

Cal Newport 在《深度工作1》中提到:

最小阻力原则(The Principle of Least Resistance) 在工作环境下,若各种行为对于底线的影响没有得到明确的反馈意见,我们倾向于采用当下最简单易行的行为。

在缺乏度量的环境下,大多数人会选择最简单的。提出的问题能立刻得到答案,生活会变得简单;使用基于聊天的软件管理工作,可以避免对工作进行规划。人们不会去思考使用聊天软件或者电子邮件管理工作所增加的成本,因为知识工作者的工作很难度量,这个区域称作度量黑洞。

在一个受到最小阻力原则和度量黑洞支配的工作文化中,使我们在短期内不会忧虑如何保持专注和做计划,但是代价却是牺牲了长期的满足感和真实价值的产出。


Petros Amiridis in article Basecamp’s chat sucks2:

Slack changes colleagues’ expectations in communication.

After Slack we still used GitHub Issues. Yet, people started defaulting to chat. The problem was not so much that. It was more about the new expectations. People expected almost immediate responses. Not responding immediately or within a day could label you rude or non-collaborative.

This creates stress. Can we resolve it by making rules? No.

A company cannot maintain a calm remote culture through rules only. They need to choose their tools as well.

On the other hand, if all the rules are followed, then there is no business for Slack.